Privacy policy

Effective November 13, 2026

This policy explains what information the SMS by NGS app and this website collect, why, who can see it and the choices you have. SMS by NGS is made by NextGen Systems LLC (“we”, “us”).

In short: we collect what is needed to run your company's safety management system — your account details and the forms you submit. We do not show ads, track you or sell your information. Your reports are visible to your company, not to the public.

1. Who this applies to

SMS by NGS is a business service. Aviation operators (“your company”) subscribe and invite their staff to use the app. Your company decides which forms are used, who receives the reports and who may see them. For the reports and records in the app, we act on your company's behalf; questions about how your company uses its safety records are best sent to your company's safety manager or administrator.

2. What we collect

Account information

Your name, email address and, if your company adds it, your phone number.
Your company, your role in it (for example user or administrator) and your activation code.
Your password. It is stored only in hashed form by our sign-in provider; we cannot read it.

What you submit

The forms you fill out: answers, notes, scores, dates, airports, aircraft and crew names.
Photos you choose to attach and signatures you draw. The app uses the camera or your photo library only when you add a photo, and only with your permission.
Messages from your company, and a record of when you read them (read receipts).
Narratives and corrective actions that managers add to a report.

When you contact us

If you use the contact form on this website, we receive the name, email address, company and message you enter, by email, and use them only to answer you. The form stores none of it; to limit spam it keeps a coded value made from your network address for one day, which cannot be turned back into the address.

Technical information

When the app talks to our servers, our providers keep standard logs (such as IP address, time and the request made) for security and troubleshooting, for a limited time.
On your device, the app keeps your sign-in session in the iOS Keychain, your settings, and copies of forms and drafts so you can work offline.

What we do not collect

The app does not collect your location, contacts, browsing history or advertising identifiers, and contains no advertising or analytics software. This website uses no cookies and no analytics.

3. How we use it

To run the service: sign you in, keep your company's forms and reports in sync across devices, score forms, create PDFs and deliver reports to the people your company chose.
To send service emails: activation codes, password reset codes, report notifications, risk warnings, published corrective actions and subscription notices.
To give support when you contact us, and to keep the service secure and working.

We do not use your information for advertising, and we do not sell or share it for advertising or marketing.

Your company. Reports you submit are available to your company's administrators and emailed to the contacts your company set up. When a manager publishes a report to the team, answers marked as private are replaced with “Redacted”.
Our service providers, who process information only to provide their service to us:
- Supabase — database, sign-in and file storage, hosted in the United States.
- Resend — sends the app's emails. Report notification emails include the report as a PDF.
- Cloudflare — hosts this website.
- NOAA Aviation Weather Center (aviationweather.gov) — receives only airport codes, to fetch METAR and TAF weather. No personal information is sent.
Apple distributes the app; Apple's own privacy policy applies to the App Store.
The law. We may disclose information if the law requires it, or to protect the safety, rights or property of our users, the public or us.

5. How long we keep it

We keep your company's records for as long as your company uses SMS by NGS. Safety reports are your company's records, which aviation operators are often required to keep for years. After a subscription ends we delete the company's records and files from our servers; your company can also ask us to delete them sooner. Copies already emailed to people stay in their mailboxes.

6. Deleting your account

You can delete your account at any time in the app: open the menu, then User Settings → Delete Account. You can also ask us through our contact form, giving the email address on your account.

Deleting your account deletes your sign-in (email address and password), removes your email address from your company's member list, and ends your membership in your company. If you started a demo company, the company email address and phone number you entered are removed too. Your name stays on reports you already submitted, because those reports are part of your company's safety records. The lists of people who receive report emails are kept by your company's administrators; to be taken off one, ask them or contact us.

7. Security

All traffic between the app, this website and our servers is encrypted (HTTPS). Files are kept in private storage that only signed-in members of your company can reach, according to their role. Passwords are stored only in hashed form. No system is perfectly secure, but we work to protect your information and will tell affected customers about a breach as the law requires.

8. Your rights and choices

You can ask to see, correct, export or delete your personal information. Many details (your name, phone, email) can be changed by your company's administrator; for anything else, contact us and we will answer within 30 days. Depending on where you live (for example California, the European Union or the United Kingdom) you may have further rights, such as to object to or restrict processing; we honor them. You will not be treated differently for using your rights.

9. Children

SMS by NGS is a professional tool for aviation operators and is not meant for children under 16. We do not knowingly collect information from children.

10. Changes and contact

If we change this policy, we will update this page and its date; for important changes we will also tell your company. Questions or requests: please use our contact form.