Support

We're happy to help. Most questions are answered in the guide and the FAQ; for anything else, send us a message.

When you write to us

Please include your company's name, the email address you sign in with, your device (for example iPhone 15 or iPad Air) and what you were doing when the problem happened. In the app you can also open the menu and choose Help → Contact Us, which lets you attach a screenshot.

Forgot your password?

1. On the sign-in screen, tap Reset Password, enter your email address and tap Send Code.
2. We email you a 6-digit code. Type it in the app (there is no link to click).
3. Choose a new password of at least 6 characters and tap Set Password.

No code? Check your spam or junk folder, and that you typed the email address your company has for you.

Moving from version 1

Version 2 runs on a new, faster server. Your company's forms and reports are moved over for you, but passwords cannot be copied: the first time you sign in to version 2, use Reset Password on the sign-in screen to set a new one with the emailed code.

Delete your account

In the app, open the menu, then User Settings → Delete Account. This removes your sign-in and email address and ends your membership in your company. Your name stays on reports you already submitted, because they are your company's safety records. You can also ask us; give the email address on your account. See the privacy policy.

For administrators

Adding people, changing forms, renewing your subscription or getting your company's data: send us a message with an administrator's email address and we'll take it from there.